VentureBeat AI | April 30, 2026

Netomi, the San Francisco-based startup building AI systems for enterprise customer service, has raised $110 million in a round led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, Silver Lake Waterman, NAVER Ventures, Metis Strategy, and Fin Capital. Jeffrey Katzenberg, managing partner of WndrCo and co-founder of DreamWorks, has joined the company's board. The round builds on early backing from AI luminaries including OpenAI co-founder Greg Brockman, Google DeepMind co-founder Demis Hassabis, and Microsoft AI CEO Mustafa Suleyman. The deal suggests a new line being drawn inside enterprise AI — not between companies that have a chatbot and those that do not, but between companies that can show AI works in messy, heavily governed enterprise environments and those that still mostly shine in demos. Alongside the investment, Accenture has entered a global alliance with Netomi to bring the platform to its Fortune 100 client base worldwide. Adobe Ventures' participation comes with plans to integrate Netomi into Adobe's Brand Concierge. The market around Netomi is competitive: Sierra raised $350 million at a $10 billion valuation in September 2025, Decagon tripled its valuation to $4.5 billion in January 2026, and Gartner predicts that 40 percent of enterprise applications will feature task-specific AI agents by the end of 2026, up from less than 5 percent in 2025.

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